Accelerating UJET’s product vision through a Tech Hub in Porto.
Industry
CCaaS
(Contact Center as a Service)
Year
2025 — Ongoing
Services
UX/UI Design, Product Strategy, Front-end and Back-end development, Quality Assurance
Background
UJET is an AI-Powered Cloud Contact Center Platform for enterprises worldwide, powering customer experience applications and intelligent routing across voice, chat, email, WhatsApp, SMS, and other customer interaction channels. In 2024, UJET was named Google Cloud Partner of the Year.
The Challenge
With strong product traction and a growing base of enterprise customers, UJET was facing a challenge common to many high-growth tech companies: scaling its team, processes, and product without compromising quality.
Operating near full capacity and facing ambitious delivery timelines, the company needed a quality-driven partner that could integrate quickly and take ownership from the outset. With teams spread across the US and South Korea, a European Tech Hub in Portugal became the answer.
Embedded from Day Zero
From the first week, our team operated as a natural extension of UJET’s product, design, and engineering teams from Portugal. For UJET’s leadership, the cultural fit was immediate: the people felt like part of the same company, building relationships with counterparts across the world.
The collaboration began with a small engineering squad. Early wins quickly built trust, leading UJET to expand the engagement to include a design team and scale into a dedicated team of 25 individuals.
Leslie Blanke
CPO — UJET
“It was very clear from the start that something was different. This team had that sense of ownership and accountability, and wanted to understand the broader strategy. Pixelmatters was the type of firm that would not let their team fail a client.”
Partner with us
Build your Tech Hub in Portugal with the right talent, structure, and support. Start small with a dedicated team and scale on your terms.
Bruno Teixeira
CEO
Average response time
1 to 4 hours
More than headcount
The Tech Hub wasn’t assembled to fill capacity. Every engineer and designer went through a demanding selection process, matched to UJET’s technical complexity and standards. As the team grew, so did the support around it: from introductions to Porto’s local tech community to helping UJET establish its own permanent operations in the city.
Shaping how teams work
We brought strong opinions that helped both sides hash out better ways of working. Estimation and planning evolved collaboratively and were rolled out across the wider engineering organisation.
A year ago, UJET was doing monthly releases with a two-week regression cycle, and work would often take six to nine months to get scheduled. Today, we ship twice a week, with code reaching production in less than a week.
On the design side, we delivered a design system that replaced an experience that had stopped keeping pace with the platform’s complexity, built on deep research into the business, competitors, and real customer needs. Across both disciplines, we adopted AI-native processes early to increase velocity while ensuring quality.
Vasili Triant
CEO — UJET
“With the Pixelmatters team, we saw that they were coming to us with ideas and solutions around problems that we really hadn’t asked them to go solve. They were bringing solutions, not just problems, and not just doing what I told them to do.”
Partner with us
Looking for a product-driven team in Portugal with real ownership and accountability? Let’s build your Tech Hub together.
André Oliveira
Founder & Chairman
Average response time
1 to 4 hours
The result
A company that was operating near full capacity with a deep backlog and aggressive timelines is now in a fundamentally different place. UJET’s product, engineering, and design operations run on stronger processes, faster delivery cycles, and AI-native workflows. What started as a small embedded team has become a permanent part of how UJET builds their product and the foundation for what’s ahead.
Complex features delivered in the first year, 6 in the first six months.
Growth in end-to-end test suite (43% authored by the Pixelmatters team).
Improvement in team onboarding time.
